Audience-segmented content planning: A practical framework for editorial teams

In this guest blog post from Glide technology partner Kordiam, Robert Dönges, Partner and Integration Manager, shares insights shaped by Kordiam’s experience supporting some of Europe’s most respected news organizations.

Published: 17:59, 20 January 2026

Today’s media teams can’t rely on one-size-fits-all planning. In an era where audiences expect content that feels personally crafted for them, the “one-size-fits-all" model is rapidly losing effectiveness. Readers, viewers and listeners want relevance, and they want it on the platform or device of their choice. 

For editorial teams, this shift presents a massive operational challenge: How do you produce bespoke and targeted content at scale without drowning in chaos?

The answer lies in moving away from channel-centric workflows and adopting an audience-first planning framework.

Kordiam works with over 250 publishers including The Times, Süddeutsche Zeitung, Tamedia and Mediahuis, and we’ve seen firsthand how complex and fragmented planning can get. From duplicated efforts to missed opportunities, editorial teams often find themselves navigating a tangle of tools and workflows just to stay afloat. Untangling that planning chaos is at the heart of what we do, and it’s what this framework is designed to help with.

Here is a practical framework for building audience-segmented content plans that streamline coordination and enhance impact.

1. Shift from "Story-First" to "Audience-First" Commissioning

Traditional workflows often start with a story idea, such as writing about a local event or incident. The distribution plan frequently comes as an afterthought. This leads to generic content that fails to resonate deeply anywhere.

An audience-segmented approach flips this. Before a story is commissioned, the planning phase asks: Who is this for?

• Define User Needs: Borrowing from the User Needs model developed by the BBC and now used by leading broadcasters, newsrooms categorise stories by the user needs they fulfill. Examples might include "Inspire me," "Educate me" or "Keep me on trend."

• Map to Segments: Instead of a generic "Social Media" bucket, plan specifically for "Young Professionals on LinkedIn" or "Gen Z on TikTok."

Practical Tip: Use custom fields in your planning tool to tag every pitch with a specific audience segment and user need. This ensures editors validate the "why?" behind every story before resources are committed.

Kordiam Story List

2. Centralise Visibility, Decentralise Execution

Complexity is the enemy of speed. When teams use disparate spreadsheets, emails, or chat apps to manage different audience segments, silos emerge. The social team may not truly know what the politics desk is doing, leading to duplication and missed opportunities.

A robust framework requires a "Central Brain" or a single source of truth where all content is visible regardless of destination platform.

• Unified Calendar: View newsletter content alongside long-form investigative pieces. This holistic view helps identify gaps in coverage for specific audience segments.

• Transparent Workflows: When a story is planned for a specific segment, everyone from the graphics desk to the SEO team should see it instantly.

By centralising planning in a tool like Kordiam, you empower teams to work autonomously on their specific outputs while staying aligned with your broader editorial strategy.

Kordiam Task List

3. Bridge the Gap Between Planning and Production

The friction between planning a story and actually publishing it is where most errors occur. Metadata gets lost, instructions are missed and valuable context is buried in email chains.

To make audience segmentation scalable, you need infrastructure that connects your planning tool directly to your CMS. This is where the integration between Kordiam and Glide Publishing Platform becomes powerful.

• Seamless Handoffs: When an editor plans a piece for a specific segment in Kordiam, that additional data flows directly into Glide. When a story moves from Kordiam into Glide CMS, it comes with corresponding metadata: Headline, Description, Author name, Article Type, and Publication Date and Time. This eliminates double-entry and ensures the production team has all the context they need to tailor the final assets.

• Automatic Story Creation: When a story is created in Kordiam, it appears in Glide CMS as an article ready to be picked up and worked on. A direct link back to the article is saved in Kordiam, keeping everything tied together.

Kordiam-created story as an article in Glide CMS, with story-specific timed publishing, content access, and multi-channel distribution options as planned in Kordiam

The Power of Connected Systems

Implementing a framework focused on audience segmentation requires more than just a mindset shift. It requires the right tooling. 

Kordiam acts as the strategic command centre allowing you to map complex, multi-audience plans with clarity. Glide CMS serves as the agile execution engine capable of delivering that content to any channel.

In combination they remove major technical barriers to segmentation. Teams stop fighting their tools and start focusing on what matters, focusing on crafting stories that truly connect.

Ready to streamline your editorial planning? Explore how the Kordiam and Glide integration can support your team.

Kordiam is the leading editorial calendar platform for newsrooms, empowering editorial, broadcast, and communications teams to seamlessly coordinate everything from long-term strategy to daily assignments. Trusted by The Times, Süddeutsche Zeitung, Tamedia, and Mediahuis, Kordiam helps teams streamline planning, stay aligned, and connect their workflows through powerful integrations and an open API.